Global Shipments with Guarantee and Efficiency
At Insectrum, we understand the importance of receiving your acquisitions promptly and securely, no matter where you are in the world. To ensure efficiency and reliability in each shipment, we collaborate with well-regarded postal and courier services.
Trusted Shipping Methods
We are proud to work with Royal Mail and UPS, two of the most esteemed global shipping companies, ensuring that each package is handled with utmost care and reaches its destination in optimal conditions.
Full Documentation
We are committed to providing all necessary documentation to facilitate the shipping and customs process. Each shipment comes with full documentation, including the CM22 form and, for shipments to the USA, the required documentation from the USA Fish & Wildlife Services.
Immediate Dispatch
We recognise that time is of the essence, especially when it comes to such treasured items. That's why we strive to offer immediate dispatch options, ensuring your order is processed and sent as swiftly as possible.
Dispatch Time
Orders are typically dispatched within 2-3 business days after the order is confirmed, subject to stock availability. In case of any delays, customers will be notified promptly.
Delivery Time
Delivery times vary based on the destination and the selected shipping method. Estimated delivery times will be provided at checkout. Please note that any customs clearance or local postal delivery times are not included in our estimates.
Tracking
Once your order is dispatched, you will receive a shipment confirmation email with a tracking number. You can use this number to track your package in real-time.
Customs and Import Duties
Any customs fees, import duties, or taxes imposed on international shipments are the responsibility of the customer. Insectrum is not responsible for any delays due to customs clearance processes.
Damaged or Lost Packages If your package arrives damaged or if you haven't received your package based on the expected delivery date, please contact us immediately. We will investigate the issue and provide solutions, including reshipment, if necessary.
Packaging
We ensure that all items are securely packaged to avoid damage during transit. Special care is taken for delicate items, ensuring they arrive in pristine condition.
Changes to Shipping Address If you need to change the shipping address after placing an order, please contact our customer service immediately. Changes may not be possible once the order is dispatched.
Contact For any shipping-related inquiries, concerns, or special requests, our customer service team is available and eager to assist. By shopping with Insectrum, you acknowledge and agree to our Shipping Policy.
Please review it carefully before making a purchase, ensuring a smooth and pleasant experience.
Trust Insectrum to bring the wonders of the insect world directly to your door, with the speed and reliability you deserve.
If you have any questions or specific needs related to shipping, please don't hesitate to get in touch with us. We're here to help!